Shipping policy
Shipping Information
Our physical merchandise is made to order by our fulfillment partner, Printful. Total delivery time is production time plus shipping time. Digital downloads and digital gift cards do not require physical shipping and have no shipping charge.
US shipping: from $5.99, never more than $11.99
Standard shipping to US addresses is one flat rate per order, no matter how many items you choose:
- Orders under $50: $5.99
- Orders $50 to $99.99: $8.99
- Orders $100 and over: $11.99
The order amount is your merchandise subtotal. Tax is calculated at checkout. Discount code BUDDY10 applies to merchandise only, not shipping. There is currently no free-shipping promotion. Express shipping is not currently offered for US orders.
Production time
Printful reports an average of 2–5 business days for most products before dispatch. Some items, including certain knitwear, take longer. Weekends and holidays are excluded. Delivery dates shown at checkout or in order updates are estimates, not guarantees.
Christmas 2026 order-by dates (US addresses, checked November 11)
These are Printful’s estimated order-by dates for standard shipping, not guaranteed arrival dates:
- Apparel fulfilled in the United States: December 9
- Home & Living and accessories fulfilled in the United States: December 10
- Apparel, Home & Living and accessories fulfilled outside the United States: November 26
- Knitwear fulfilled outside the United States: November 15
A product’s size, color and fulfillment location can change which date applies. For mixed carts, plan around the earliest date. For a date-sensitive order, email support@brightbuddyskillstrio.com with the product, size/color and destination before ordering.
Multiple items and tracking
Items in one order may be made at different facilities and arrive in separate packages. You still pay only one flat US shipping rate. You’ll receive a shipping confirmation email with tracking for each package.
International orders
We ship to many countries. International shipping is calculated at checkout based on the items and destination; the US flat rates above do not apply. Customs duties or import taxes may apply at the destination and are the buyer’s responsibility. Custom-shaped pillows ship to US addresses only.
Questions about your delivery
If your order is late, missing or arrives damaged, email support@brightbuddyskillstrio.com with your order number. See our Return & Refund Policy for how we make it right.